We just had a service here today and it was the best experience at a dealership we have ever had! Jason was extremely helpful, thoughtful, and thorough with diagnosing the issues we brought the vehicle in for. If you have a sprinter van, this is absolutely the best dealership to go to! They are transparent with charges, will not overcharge you, and explain everything they find super clearly.

Excellent service, very knowledgeable, helpful with all questions.

Jason was awesome handling everything on the maintenance of my Sprinter! Definitely went above and beyond!

Just purchased a GLC here. The experience I had with Brett and Israel in sales was as good as I could have ever asked for. They were very informative and had great communication during the entire buying process. I have purchased another Mercedes from a different dealership and it was the complete opposite on the experience as MB of Eugene. I would recommend MB of Eugene to anyone who wants to buy a Mercedes and receive top customer service. Thank you all again!

Super efficient staff. We were impressed by how Jason Crowley helped us.

06.04.25 This is the absolute BEST Mercedes Benz location anywhere, even counting California locales, this location and people were clean, prompt, polite, gave perfect service. Restrooms were immaculately clean and refreshments were high end products. Technician Michael was excellent, he was so lovely, we had our oil change ($199) done today on our 1 yr old SUV and they cleaned the car so well after service was done. Driving home the car ran so smoothly we are 100% satisfied. We will be back for Maintenance B servicing ($795) but will ask for oil change cost to be removed as we already had the oil change done here. Thank you so much Michael Holden and Mercedes Benz Eugene!!!

I recently purchased a 2015 Mercedes C400 from this dealership and had the car transported to New Jersey. While there were a few initial hiccups I have to give credit where it’s due. Despite the rocky start, the team, and particularly the sales manager Israel, stepped up and made things right. They took responsibility, reimbursed me for the unexpected costs, and showed a genuine effort to correct the situation. It’s rare these days to see a dealership follow through on their word, especially after the sale is complete. I really appreciate their professionalism and commitment to customer satisfaction. Mistakes happen, but what matters is how a business handles them, and in the end, they handled it well. Overall, I had a great experience, and I really do enjoy my new car!

We just drove down from Salem and bought a car today. Shay and the team did a wonderful job. Professional not pushy. We highly recommend Mercedes of Eugene and Shay the sales associate.

Eugene's mercedes was very pleasant. Dealt with others in the area and they have sleazy salesman. But here I felt zero pressure. It was a very pleasant experience. Things went quick and easy as well.

Love my experience at Mercedes-Benz! Gunner did such an amazing job on helping me find my dream car. I'm very happy with my purchase and I highly Recommend him. He made my purchase go very smoothly and was very patient and polite throughout the whole process.

Thanks Jason!! They were able to get me right in, they diagnosed the problem and had the part in stock..

Jason C. Always provides excellent vehicle and customer service …. :)

I enquired about a GLE 450e that I saw online. Emily Roper, sales consultant, responded promptly and after some question/answer via text, she was able to provide me a written cost breakdown including trade in value for my old vehicle and lease options for the new one. Great customer service! Much appreciated 😊

Great work! Thanks for fixing my car quickly and while it’s never fun to have your car in the shop you always make it seamless.

Jason was great on understanding the problem and the urgency to fix it, communicating well and promptly, Representing Mercedes service well.

Great service

Shawn, as always, handled our annual “A” service with great skill and oversight. We can always depend on Mercedes—Eugene.

Outstanding!!!

I want to give the greatest thank you to the Mercedes of Eugene’s team, everyone was absolutey amazing! My sales gal EMILY LOPER gets a 10 out of 10 in my book, she went above and beyond to help me and always stayed positive and professional and caring through the entire transaction.. I will for sure refer all my friends and family to Emily! Once again my greatest thank you!

Mercedes Benz of Eugene has always been a great dealership to deal with. We have bought several cars from them and have always had them serviced there. They deal with you in a fair and very professional way. Mercedes are expensive cars, but they make it worth it!