Frequently Asked Questions

What is the procedure for ordering a new key fob?

We require a copy of the vehicle’s title or registration, and driver’s license. All keys must be paid in advance and are non-refundable as they are cut and programmed to the vehicle.

The vehicle must be on our property to release the key to the client. If the vehicle cannot be driven, it will have to be towed here to have the key programmed to the vehicle.

If there is no key for the vehicle we will have to open a case and repair order to the vehicle.

How do you replace the battery in a Mercedes-Benz key fob?

You will need a new CR2032 battery. In order to change the battery in the latest key fob, press the small button on the rear of the fob and slide the black piece off. The battery is in a small tray that you can pull out from the side of the fob with a fingernail. Replace the battery in the tray, insert it back in, and close the key fob.

Can we look up or order Sprinter parts?

We are able to look up parts for any Sprinter whether it is a Freightliner, Dodge or Sprinter.

Why should you use only OEM parts?

OEM parts and accessories are designed to fit your vehicle exactly. Buying aftermarket can result in reduced quality and the need to cut and fit — or a part that won’t fit at all. You can save on OEM parts with our parts specials and order online for your convenience.

Have a question about Mercedes-Benz parts that we didn’t answer? Don’t hesitate to contact our parts department online or call us directly at 541-687-8888.

Why Trust Mercedes-Benz of Eugene for Auto Parts Needs?

You have plenty of options when shopping for auto parts in Eugene, but at Mercedes-Benz of Eugene, we hope to be your first choice when your vehicle needs repairs or modifications.

We are a Three-Time Best of the Best award recipient – so you know you will always get the luxury treatment from our professional and dedicated team!

You deserve a premium purchase and maintenance destination. When you purchase parts at Mercedes-Benz of Eugene, you will receive the highest level of service.

Genuine Mercedes-Benz Parts vs. StarParts vs. Remanufactured Parts

• Genuine Mercedes-Benz Parts come in many shapes and sizes, but they all undergo rigorous testing to ensure the highest level of quality. These parts include fleece oil filters, air filters, cabin air filters, windshield wipers, collision parts, glass, heating and air conditioning, brakes, tires, exterior lighting, and genuine Mercedes-Benz batteries.
• StarParts are meant to provide high-quality parts at a competitive price for owners of vehicles five years and older. The following seven product groups are currently available: Brake Discs, Brake Pads, Cabin Filters, Engine Air Filters, Oil Filters, Spark Plugs, and Wiper Blades.
• Remanufactured Automotive Parts begin with an inoperative, failed or worn out part called a “core.” The core is disassembled so that the subsystems and components can be cleaned, tested, repaired, reworked and/or replaced. These components are then restored to a “like-new” specification, reassembled and tested to a quality of level so high that every Genuine Remanufactured Part is backed by the very same warranty as parts that are brand new.

Mercedes-Benz of Eugene Offers Wholesale Parts for Local Auto Repair Facilities

We offer our retail clients free parts delivery service within 5 miles from the dealership, and no minimum purchase required.

Are you the owner of a local Eugene collision center, independent repair facility, auto glass company, or another type of specialized auto repair facility? If you’re searching for a reliable resource to purchase genuine Mercedes-Benz parts from so you’re prepared when a Mercedes-Benz driver stops into your business, you’ve come to the right place! We proudly partner with local auto repair facilities as a trusted resource for Mercedes-Benz wholesale auto parts in Eugene. To learn more about how our team can work together with your business for the greater good of your customers, please don’t hesitate to give us a call at 541-687-8888!