Mercedes Benz of Eugene has wonderful communication and Carrie and her crew are hands down incredible.

We found our dream car online around 10 PM and reached out right away. By 5 AM the next morning, we were already approved through a bank and cleared to pick up the vehicle—though the initial interest rate was higher than we hoped for. What really impressed us was that the dealership didn’t just let us move forward with that rate. The manager reached out and asked if she could try to secure us a better one—and she did! They worked hard to get us an interest rate we felt comfortable with, which meant a lot to us. We drove two hours to pick up the vehicle, and it was completely worth it. The car was impeccable when we arrived, honestly even better than we imagined. We had asked Lisa and Carrie to have numbers ready before we made the drive, and they absolutely delivered. Everything was transparent and exactly what we had hoped for. This was truly the smoothest car-buying experience we’ve ever had—and we’ve purchased at least six vehicles over the past 15 years. We arrived around 5 PM (they close at 6) and they still took the time to let us test drive without making us feel rushed. I’m very familiar with the typical dealership “game,” but I never felt like I had to negotiate here. Our trade-in value was fair, the price of the new vehicle was fair, and we walked out fully covered with GAP insurance and an amazing 4-year warranty, while still paying LESS per month than we would have with the original interest rate. 🥰 They even filled the gas tank on our 2023 GMC Yukon XL without us ever asking , which was such a thoughtful surprise! From the moment we walked in, we were greeted by friendly faces and made to feel genuinely welcome. TRULY WONDERFUL customer service and hilarious, genuinely kind people as well 😊 I absolutely recommend this dealership. Thank you LISA AND CARRIE all for putting us in our dream car! 🥰🥰🥰🥰🥰🥰🥰 YOU ROCK 🤘 😍

I couldn’t have asked for a better car-buying experience at Mercedes-Benz of Eugene. Lisa Upex was an absolute pleasure to work with—extremely knowledgeable about the vehicle and its features, and she took the time to clearly explain how everything worked. Communication was excellent, negotiation was easy, and she helped me find the perfect Mercedes GLE 450. My trade-in value was more than fair, and even though I drove up from Medford, the entire process was quick and seamless—they were completely ready for me when I arrived. Carrie Merry in finance was also wonderful to work with. She found me a great rate, explained everything thoroughly, gave me options, and even ordered my personalized plates. Overall, it was a smooth, efficient, and genuinely great transaction. I will absolutely recommend Mercedes-Benz of Eugene to friends and family.

Best car buying experience at Mercedes-Benz of Eugene! Both Lisa and Carrie were so personable, knowledgeable, and professional. Definitely highly recommend this dealership!

Very professional and friendly people. They go above and beyond with their service here.

The best dealership in Oregon! I haven't had a better experience anytime buying a car in the PNW. The dealership was very friendly, super helpful, really listened to me, and worked with me on my deal. If you are in the market for a new or used car, make sure you start with this dealership. If they have a car you like you will buy it from them for sure. And special kudos to my salesperson McKeely! Ask for her if she is available!!

Lisa was so fabulous to work with. She was very flexible with my appointment coming for well put of town, and even though she had another appointment that had come in as a result, she didn't make me feel unwelcome or overlooked at all. Very attentive service from everyone I spoke to, and very straightforward.

The senior sales lady was amazing at showing all the the options and details of our E450

Erik S.Went above and beyond to make sure I was happy. Great communication, quick responses, and outstanding customer service.

everyone was absolutely amazing! they were so extremely helpful and made sure we were fully taken care of in every way! this was the absolute best car buying experience i have ever had

We had our Mercedes Sprinter serviced at Mercedes of Eugene. We are extremely happy with the integrity and honesty of the service department. It is a great dealership.

I had an outstanding experience at Mercedes-Benz of Eugene! From the moment I walked in, Lisa in sales made everything smooth, stress-free, and enjoyable. She was friendly, knowledgeable, and truly listened to what I was looking for. Her professionalism and genuine care made the entire process exceptional. In financing, Carrie was equally amazing. She explained everything clearly, answered all my questions, and made the paperwork fast and easy. Her warm and helpful approach made me feel completely confident and taken care of. Both Lisa and Carrie went above and beyond, and I couldn’t be happier with my experience. If you’re shopping for a Mercedes, I absolutely recommend visiting this dealership—you’ll be in great hands!

I was there for a 7 hour service. The staff, especially Jason was very attentive and constantly checked in on me with updates and to see if I needed anything.

Gunnar is great to work with, even though we purchased elsewhere, he has stayed in contact with me for over 3 yrs, very professional, not pushy, a true class act! This is your go to dealership! Thanks

Erik S. is amazing to work with. I arrived at M-B Eugene to look around for a "new to me" vehicle. I test drove a 2021 Bronco that was on the lot. Erik was patient and did not pressure me into a quick sale. I went home and thought about it. I returned the next day and bought it. The whole staff was extremely friendly and professional. I think I will go back just to have coffee and conversation.

I was in the dealership for the 10K service after I started my long road trip from NYC. Mathew took mine in early even without an appointment. He was kind and professional from greeting me to keeping me updated on the progress. I highly recommend this dealership.

06.04.25 + 08.25.25 Thank you to Technician Michael Holden for having taken very good care of my parents and their 2024 GLE 350 4Matic = Oil change + Service B on later date.

A great experience all around! Brett was an amazing salesman and showed me multiple cars until I found the perfect fit! He took care of me every step of the way

The staff at Mercedes-Benz of Eugene provided very friendly service and were easy to work with. I did have to wait about five hours for my repair, which was longer than I would have liked, but it was manageable. In the end, the work was completed properly and I left satisfied with the results.

Hannah did an amazing job helping me purchase my gorgeous GLE! She was very responsive, communicative and knowledgeable about my car and the purchasing process. She is a caring, fun and overall an amazing sales person. Thank you so much Hannah! ❤️